Shipping Policy

Gridline Holdings LLC | gridlinebac.com

Order Processing

Orders are processed and shipped Monday through Friday, excluding major holidays. Orders placed before 2:00 PM ET are typically processed the same business day. Orders placed after 2:00 PM ET or on weekends and holidays will be processed the next available business day.

Shipping Rates and Delivery Times

We ship to the 48 contiguous United States only. We do not ship express to Alaska, Hawaii, U.S. territories, and never internationally at this time.

Shipping Method	Cost	Estimated Delivery
Standard Shipping	$8.99	3–5 business days
Express Shipping	$19.99	1–3 business days

Delivery estimates begin from the date of shipment, not the date of order. Delivery windows are estimates provided by the carrier and are not guaranteed.

Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the status of your delivery through the carrier's website.

If you have not received a tracking number within 2 business days of placing your order, please contact us at info@gridlinebac.com.

Carrier

We ship via USPS and UPS. Carrier selection is at the sole discretion of Gridline Holdings LLC.

Customer Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout, including full street address, apartment or unit number, city, state, and ZIP code.

Gridline Holdings LLC is not responsible for failed deliveries, returned packages, or additional shipping costs resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

Returned to Sender

Packages returned to sender due to an incorrect, incomplete, or undeliverable address provided by the customer are the customer's responsibility.

Once a returned package is received back by Gridline Holdings LLC, customers have two options:

• Reship: We will reship the order to a corrected address. A new shipping fee of $8.99 is required before the order is reshipped.
• Refund: We will issue a refund for the product cost only. The original shipping fee is non-refundable.

In the event we do not make post return contact with the customer, the purchase will be refunded minus selected shipping costs. ($8.99 standard / $19.99 express).

Gridline Holdings LLC is not responsible for packages returned due to a refused delivery, failed delivery attempts, or an inability of the carrier to access the delivery location.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and tracking information has been provided, responsibility for physical delivery transfers to the shipping carrier.

Gridline Holdings LLC is not responsible for packages that are lost, stolen, misdelivered, damaged in transit, or marked as delivered by the carrier. If your package is lost or damaged in transit, we recommend filing a claim directly with USPS.

We are not responsible for packages stolen after confirmed delivery.

Delays and Disruptions

Gridline Holdings LLC is not responsible for shipping delays caused by:

• Shipping carriers
• Weather conditions
• Natural disasters
• Carrier disruptions or volume surges
• Customs inspections or regulatory delays
• Any other events outside our reasonable control

Contact Us

For any questions or concerns related to your shipment, please contact us at:

Email: info@gridlinebac.com
Business: Gridline Holdings LLC